Return Policy
The return policy for items purchased on ethnic-elegance.com stands for 7 Days from the Date of Order Delivery. Any orders intended for returns must be placed within 7 days of the receipt of products. If 7 days have gone by since the delivery date, unfortunately, NO RETURN AND NO REFUND is possible in that case.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products are exempt from being returned as below.
Purchased made by partially/fully redeeming Gift/Coupon Cards
Products purchased on Sale
Products labelled under ‘deal of the day’ are not eligible for return or cancellation.
Customers will initiate items requiring a return on the website/mobile application by navigating to the order section.
ethnic-elegance.com holds all the rights to analyze and decide whether it was a genuine defect case before accepting the refund/exchange request for returns due to manufacturing defects.
Cancellation Policy
We believe in supporting our clients as much as possible & have a lenient cancellation policy; consequently, under this, cancellations will be processed only if the request is submitted before shipping the goods.
You may track your order here to check its status.
However, the cancellation request will not be entertained if the products are on sale.
No cancellations are entertained for those orders that have been placed during sale events / festive offers.
Important note: When customers purchase more than one product and want to CANCEL any one product, they will have to cancel the entire order. Meaning, ethnic-elegance.com would need all products bundled together as a part of our shipping commitment.
Refund Policy
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your product is approved, your refund will be processed. A refund amount credit will automatically be applied to your credit card or original payment method within 7 to 10 working days.
Note: If the purchase is made with Cash on Delivery (COD) mode;
Provide bank details or UPI on website/application during the time of ‘Return.’
You cannot change bank details and UPI thereafter.
For Bank Refund - We refund the amount after deducting Rs. 70/- (adjusted towards shipping & re-stocking charges) per product in your bank account.
We would need the following bank details to process your refund